The EU4DigitalUA project is working with the Ukrainian administration to make the use of new digital platforms more accessible
Applying for a digital certificate, submitting documents or carrying out other administrative procedures online can become a veritable odyssey. Public institutions are working to digitalise the Administration and make digital platforms more accessible for citizens. This is a priority for the Ministry of Digital Transformation of Ukraine with whom we are working via the cooperation project EU4DigitalUA, funded by the European Union and managed by FIIAPP.
To improve the accessibility of the administration’s digital platforms, the first step is to ask the users of such platforms what problems they encounter. During October, the EU4DigitalUA project, together with the Ukrainian Ministry of Digital Transformation, prepared a series of surveys aimed at the population in order to evaluate the digitalisation process that is being implemented in the country with the DIIA application.
The DIIA mobile application, launched in 2020 by the Ministry of Digital Transformation, aims to replace physical documentation with digital versions. It enables users to download identification documents to their smartphones and interact digitally with more than fifty Ukrainian administrations.
The information gathered from the surveys will be used to improve communication between the Ukrainian government and the general public. The objective is to draw up the new DIIA portal’s communication strategy to select both the correct channels and messages.
This activity provided first-hand knowledge about user needs and aspects of platform usage that might be improved. In addition, the study addressed aspects considered by citizens as priorities for the country such as transparency, democracy and cybersecurity. The survey considered the variables of service provision in urban and rural settings and was carried out in six Ukrainian cities: Kiev, Odessa, Lviv, Dnipró, Kropyvnytsky, Kramatorsk and Ripky.